Your-Call is an exciting, powerful and innovative service which provides companies/organisations with access to an external and independent alert line 24/7 365 days a year.
The Australian Institute of Compliance/Ernst & Young Research titled
Whistleblowing: An Australian Prospective found:-
Implemented properly, whistleblowing programs provide a valuable tool.
They encourage a culture of openness, provide an early warning of serious governance, risk and compliance related issues, while tangibly demonstrating managements commitment to do the right thing
Your-Call is proudly an Australian first to use a truly Web based Solution (server to server application not email) in addition to if required the traditional telephone service to receive secure, external and independent disclosures about dishonesty, fraud, unsafe environments, unethical and other inappropriate behaviour in the workplace or in respect of business relationships and transactions.
We have featured on Inside Business and have also been the subject of an editorial comment in numerous publications. Our clients include Bridgestone Australia, Rio Tinto Technology Pty Ltd, MercedesBenz/DaimlerChrysler, NEC Australia, Guild Insurance & Financial Services, La Trobe Home Loans Australia, Mazda Australia, The Good Guys and Goldcross Cycles.
Your-Call can accept information from an employee, customer, supplier, manager, director or shareholder.
It has the potential to be a powerful deterrence, compliance monitoring and risk mitigation tool for management.
The web based solution can be upgraded to Web based Solution PLUS.
The scalability of the service is one of its key strengths and the Your-Call Web based Solution PLUS includes the Web based Solution and provides a company or organisation with a number of options and ancillary services to choose from.
How does Your-Call work?
The web-based interfaced solution has been built by us and requires no special software to be used and is accessible anywhere there is an internet connection (home, internet caf, library, work etc). All supporting software and security is contained on our system.
Users complete an online form which consists of a specially designed set of questions to illicit the maximum amount of information on which to later conduct a meaningful investigation. The information is submitted direct to our secure server by utilising a unique identifier code assigned to the company/organisation.
In reference to the telephone, an unique or generic 1800 or free call number is provided for employees. The telephone is answered by a trained protected disclosure officer skilled in eliciting appropriate information.
All information is analysed and a Preliminary Review Analysis completed.
Executive Management is notified by email and/or SMS of the submission of the information and our Review. It can be viewed by those with authorised access, securely at any time and any place where an internet connection is available at the Your-Call website
This conveys a strong message to the user of the service that management is serious about the program.
After the information is reviewed, questions of management can be posted by Your-Call for the person who made the submission to answer.
The process facilitates easy retention and tracking of information ensuring no information is lost promoting integrity, transparency and accountability of the organisation.
What the Web based Solution offers to an organisation
(i) external and independent service (no connection to an organisations
internal or external auditor) yet it complements and does not need to replace any existing internal employee reporting or dispute resolution mechanism
(ii) dovetails existing ethics & planned whistleblower policies
(iii) accountability and transparency
(iv) a secure, confidential and anonymous communication with no face to
face interview, no interrogation over the telephone and no fear of voice recognition
(v) accessible anywhere where there is an internet connection 24/7 365
(vi) prompt receipt of information by executive/senior management at the
(vii) information in raw not interpreted format i.e. the actual words of
the user of the system
(viii) relatively low cost to implement and administer
(ix) provision of a greater level of audit/corporate governance
(x) ability to comply with Standards Australias AS 8004-2004 Whistleblower
Protection Programs for Entities and AS 8004-2004 Fraud and Corruption Control
(xi) satisfaction of Corporate Law and Economic Reform Program (Audit and
Corporate Disclosure) Act 2004 (CLERP 9) and Australian Stock
Exchange(ASX) Principles of Good Corporate Governance and Best Practice Recommendations
(xii) protection in the event of litigation by mitigation of risk in
behavioural, safety and financial incidents
(xiii) increased protection of brand and reputation
(xiv) preposition the organisation to comply with proposed legislative and
regulatory change and those imposed to companies by the Sarbanes Oxley Act in the USA and the Public Disclosure Act/Combined Code in the UK
(xv) provides a ready made reporting mechanism to the public sector to
enable them to comply with relevant State & Territory legislation
(xvi) the ability to upgrade the Web based Solution at any time to the Web
based Solution PLUS to include a telephone service or any of the other available options
We are not a technology company but use a technological solution. Our Chief Executive Officer and Managing Director is Glenn Birrell who had over twenty-one years policing experience in the Victoria Police Force before leaving in 2001. The last eleven years of his policing career were performed in investigation, managerial and supervisory roles. He has had extensive experience in all facets of investigation specialising in large and complex fraud matters.
He was awarded a National Medal and Victoria Police 15 & 20 year medals for ethical conduct.
In the last five and a half years, he has undertaken numerous significant corporate investigations, provided pro-active anti fraud strategies to organisations and conducted training & ethical programs for diverse organisations. His focus is to assist organisations in the challenge to tap into or unlock the information bank i.e. the eyes and ears of people which exist in and around every organisation.
The highly trained team have a blend of experience including investigations, training, legal, accounting, operational management, counselling and psychology to professionally operate the service.
Our expertise and ability to resolve information in both the corporate and government environment is a significant point of difference to other companies offering whistleblower services.
Does Your-Call work?
The encouragement to build the service was buoyed initially by results overseas where similar systems have seen the reduction of internal shrinkage by up to 50%. Significant inroads were being made in fraud reduction and workplace issues. Refer to the American Certified Fraud Examiners Associations 2006 Report to the Nation on Occupational Fraud and Abuse http://www.acfe.com/documents/2006-rttn.pdf. We are now seeing successes here.
Already we have had cases where information received in relation to sexual harassment and bullying have led to us assisting organisations to take proactive action and introduce presentations and workshops on these topics before the situation has progressed to the stage where the parties concerned take legal action or where the first you know of it the employee has gone onto sick leave.
In an internal theft case, the speed and immediacy by which Your-Call operates enabled us to not only detect the parties responsible but recover the goods (stock) before it was on sold.
A strong by product of Your-Call is the prevention & deterrence of illegal
conduct and inappropriate behaviour. It in effect becomes a self
regulating behavioural mechanism ticking away in the background, always present allowing the secure submission of information confidentially and anonymously at any time.
Your-Call provides a vastly different solution for organisations than has been previously offered in the marketplace.
Our service revolves very much around providing options for the organisation, to its employees, and tailoring a package that best suits the organisation and its culture.
To obtain an appreciation of how Your-Call may work in your organisation please do not hesitate to contact our office on tel 03 9500 2226 or Glenn Birrell direct on mob 0401 995 837